Introduction

Welcome to the Help section of the Human Resources web site.   This section's goal is to be the first point of contact for resolving the most common problems encountered while browsing this web site.

Please keep in mind that not all of the difficulties you may experience are caused by accessing the features of this site.  There are several links on these pages which will take you to other sites on the world wide web.  Remember to consult with those web sites' contacts first to resolve issues you have with the features of their sites.

Most problems users will have while browsing the world wide web fall into one of these  four categories:

1. requires the latest version of Microsoft Internet Explorer or Netscape Navigator/Communicator (with 128-bit encryption),
2. requires the latest version of browser plug-ins (ex. Adobe Acrobat Reader),
3. browser options are not set correctly (Ex. Cookies are disabled),
4. or the user doesn't have sufficient privileges to visit certain areas of the site.

Search the problem descriptions listed here to locate a resolution.

PROBLEM:
I can't view a form in Formatta Portable Form File (*.pff) format.

SOLUTION:
There are three steps to successful viewing of Formatta forms.   The first step is to prepare your computer for installation by unloading the Norman Smart Behavior Blocker software.  Second, the Formatta Filler 97 software must be installed on your computer.  Finally, the form you wish to edit must be downloaded to your computer and opened within the Formatta software.

1. Unload Norman Smart Behavior Blocker
2. Install the Formatta Filler 97 program
3. Download the Formatta form

PROBLEM:
I can't view an Adobe Acrobat (*.pdf) file.

SOLUTION:
Download the Acrobat Reader browser plug-in

PROBLEM:
When I try to access the CHRIS Employee Self-Service web site, I receive an error.

SOLUTION:
In order to access the CHRIS Employee Self-Service web site, users must be using a browser with 128-bit encryption.  If you prefer to use Netscape, please upgrade to Netscape 4.08 with 128-bit encryption from ORO Software Updates site or from Netscape's web-site.   If you prefer Internet Explorer, upgrading to Outlook 98 from ORO's intranet under "Downloads" automatically installs Internet Explorer 5.0 with 128-bit encryption.

PROBLEM:
I have not received my PIN for the CHRIS Employee Self-Service web site through email.

SOLUTION:
An employee's PIN is sent to the email address stored in DOE's Callup Directory.  It has been found that many addresses were incorrect.  To correct the problem, verify your record at the DOE-ORO Locator web site.  Once the email address is correct at that site, it will automatically replicate your information to the Callup Directory.

PROBLEM:
Once I successfully log into the CHRIS Employee Self-Service web site, I am unable to continue because it sends me back to the log in screen.

SOLUTION:
One known reason for this web site to do send the browser back one page is that your browser has "Cookies" disabled.  Select the Help menu on your browser and choose the option which allows you to search on the keyword "Cookies".   Follow the directions for "Enabling Cookies" and try to access the web site again. 

PROBLEM:
When I try to access links that point to the ORO Internal Web Server (Voluntary Solicitation, DOE-ORO Locator, etc.), I receive a prompt that looks like:

SOLUTION:
The User name and password this dialog box requires is your 3 character user id (the id obtained by UCAMS) and password, which is the same as the one you would use when logging on to your computer.

PROBLEM:
My problem was not covered by any of the above descriptions.

SOLUTION:
Contact the person below who can best answer your question.